Measure what you want to manage
The #1 New York Times bestseller book, The Happiness Project, maintains that, “You manage what you measure.” It’s as true for happiness initiatives as business performance improvement initiatives.
The fact is that measuring a value (or not) changes the way we act on it. In her blog, The Happiness Project author, Gretchen Rubin, says, “So figure out something you’d like to change in your life – more of something good or less of something bad. Then figure out a very concrete way to measure it and to hold yourself accountable for living up to it.”
Precisely the same principles can be put to work for your organization or project. Identify the key indicators of happiness according to your company’s goals and begin tracking them. What gets measured gets done!
But where to begin, exactly? What should you measure? What to count and which graphs to use? If only you had an expert to ask…
P.S. Don’t forget to step back once and a while and check if the result you are getting is the one you want. Prevent headachy mismatches between your goals and your metrics by measuring what you want to manage.